Refunds:
Refunds are not normally provided for completed services. If you are dissatisfied with the quality of our work, please notify us within 24 hours of the service. We will assess the issue and, where appropriate, arrange a free re-clean of the affected areas. Refunds will only be considered in exceptional circumstances at the company’s discretion.
Claims:
Any claims relating to damage, missing items, or service quality must be reported within 24 hours of the service completion. Claims should include clear details and supporting photographs where possible. We will investigate all claims promptly and fairly.
Complaints:
We value customer feedback and aim to resolve complaints quickly and professionally. Please contact us by phone or email with details of your concern. We will acknowledge your complaint as soon as possible and aim to provide a resolution within 5 working days.
Core Cleaning Experts LTD reserves the right to review each case individually and make a final decision based on the circumstances.
