Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Home or business address
- Service requests and appointment details
- Payment information (processed securely through third-party payment providers)
- Communications between you and Core Cleaning Experts
- Website usage information, including cookies and analytics (if applicable)
How We Use Your Information
We use your information to:
- Provide and manage our cleaning services
- Schedule and confirm appointments
- Process payments and invoices
- Respond to enquiries and customer support requests
- Send service updates and appointment reminders
- Improve our services and customer experience
- Meet legal and regulatory obligations
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Trusted service providers who assist with business operations, such as payment processing or scheduling software
- Legal authorities where required by law
- Insurance providers if necessary to resolve claims
All third parties are expected to protect your information and use it only for the services they provide.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data.
Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal data
To exercise any of these rights, please contact us using the details below.
Cookies
If our website uses cookies, they help improve functionality, analyse website traffic, and enhance your browsing experience. You can manage cookie preferences through your browser settings.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Core Cleaning Experts
Email: info@corecleaningexperts.com
Phone: +44 7454 982296
Address: 1192A Stratford Road, Hall Green, Birmingham B28 8AB
We will respond to your enquiry as promptly as possible.
